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Terms of Use

GOODS & SERVICES POLICY

Our objective is to offer complete customer satisfaction and our guarantee includes:

Availability / Shipping of Products
• This Website lists all of the products that generally are available on-line from KeKau Chocolatier, Inc. From time to time, products may be out of stock or otherwise unavailable. We will attempt to notify you by email within two (2) business days of the order date if such case arises. If we are not able to contact you, we will adjust the billing as appropriate

• Pictures of products / packaging may not be exactly as shown. KeKau Chocolatier, Inc. reserves the right to change the look of its product(s) / packaging as they see fit.

• Our products are perishable and have a short shelf life. As a result, we aim to make / finish all products to order. Please allow 1-3 business days to complete an order.

•At KeKau Chocolatier, we are committed to providing excellent service. If you have received a product for which you are not entirely satisfied with, please contact us with your comments. We typically respond to all complaints within 24 hours to 72 hours.

• All KeKau Chocolatier products may contain traces of and/or have nuts in them including but not restricted to almond, hazelnut, peanuts and/or walnuts. Product may also contain / have traces of dairy, dairy protein and/or gluten. Any persons with allergies, intolerance and/or any other medical conditions brought about from the consumption of any chocolate/ candy type products that may contain such ingredients are advised not to consume any KeKau Chocolatier products. Doing so would be entirely at their own risks.

• Any offers we provide, feature and/or advertise are designed to be used independently, and are not available in conjunction with any other offer(s) and/or promotions unless otherwise stated.

• In the unlikely event that we cannot satisfy your order, we will contact you to let you know and/or offer you a suitable alternative. However, we will not ship your order until we get written confirmation from you to do so.

• You may cancel / return orders within 3 days of receipt, if it does not meet your expectation for a full refund of order (product only) less 10% handling charges and shipping costs. This offer is conditional on the basis that goods are returned to us in their original packaging and in good condition within 4 days of the date of written notice cancellation.

• The return of any goods / items under this policy is the responsibility of the purchaser. We do not accept responsibility for return postage / shipping costs, items lost and/or damaged during transit or in any other circumstances beyond our control, except at our discretion.

• All claims must be accompanied by an explanation of the problem as well as your contact information After an analysis of the situation, KeKau Chocolatier Inc., at its own discretion, will determine the appropriate remedy, including a refund of payment or a reshipment of product.

• We will not offer any refunds when the package you send is returned to us because of any error you make (example: incorrect shipping address, wrong shipping date) when you enter the information via the on-line order process. Our products are perishable and have a short shelf life. We cannot be held responsible for any errors that are not our own.

• Due to the perishable nature of our products, we take special care to ensure the delivery of your order is in perfect condition. We pack each box with special insulation and/or ice as needed when temperatures are above 70°F or 21°C degrees. If the destination city's temperature is more than 70°F or 21°C degrees and you have chosen to send to via ground, we are not responsible if the products arrive melted and will not offer any refund. All orders will require a signature upon delivery. This means you assume all risk. We will not be responsible either if the recipient is not home to sign for the package.

• All of KeKau Chocolatier products are guaranteed against manufacturing defects for 14 days from the date of the invoice. Except as expressly stated herein, KeKau Chocolatier makes no representations or warranties, either express or implied, of any kind with respect to products sold on the KeKau.com site. Except as expressly stated herein, KeKau Chocolatier, Inc. expressly disclaims all warranties, express or implied, of any kind with respect to products sold on this site. You agree that the sole and exclusive maximum liability to KeKau Chocolatier, Inc. arising from any product sold on the Kekau.com site shall be for the price of the product ordered. In no event shall KeKau Chocolatier, Inc., its directors, officers, employees or other representatives be liable for special, indirect, consequential, or punitive damages related to the sale of any product.

• In the event that a product is listed at an incorrect price or with incorrect information due to typographical error or error in pricing or product information received from our suppliers, KeKau Chocolatier, Inc. shall have the right to refuse or cancel any orders placed for product listed at the incorrect price. KeKau Chocolatier, Inc. shall have the right to refuse or cancel any such orders whether or not the order has been confirmed and your credit card charged. If your credit card has already been charged for the purchase and your order is canceled, we shall immediately issue a credit to your credit card account in the amount of the charge.

• Your receipt of an electronic or other form of order confirmation does not signify our acceptance of your order, nor does it constitute confirmation of our offer to sell. KeKau Chocolatier, Inc. reserves the right at any time after receipt of your order to accept or decline your order for any reason. We may require additional verifications or information before accepting any order. KeKau Chocolatier, Inc. is a seller to end user customers only and does not accept orders from dealers, exporters, wholesalers, or other customers who intend to resell the products offered by KeKau Chocolatier, Inc. unless previously agreed upon in writing.

• Please note that we cannot ship using a courier option to P.O Boxes. You must provide a street address for your order. Be sure to include the appropriate suite or apartment numbers when necessary to ensure proper delivery.

• We will not be responsible for shipping delays while your product is in transit caused by events beyond our control including, but not limited to, strikes, natural disasters or weather emergencies. KeKau Chocolatier, Inc. will not be able to offer refunds for those reasons.